In the 2020, the brand new CFPB obtained 1054 grievances up against SPS. SPS ranked Count thirty-six certainly one of all economic enterprises for the most problems.
Letter from SPS dated XX/XX/XXXX, states … My payment currently is 3 % paydayloancolorado.net/fowler <>. New payment is 4 % <>effective XX/XX/XXXX and scheduled to go up XX/XX/XXXX, and again to increased to 4.125 % and is effective again on XX/XX/XXXX and scheduled increase again XX/XX/XXXX to <>. I had applied for a loan mod back in XX/XX/XXXX, with no results. SPS wasn’t clear with their requests each time they asked for additional info and I was returning info on XXXX paperwork, but later several months, found they wanted the info on their paperwork, even though info almost same, just not on their paperwork, so in the end my paperwork was thrown out. I had to start all over and this took me about a month to mentally wrap my head around the chore I had to do AGAIN, but after calming down and receiving their forms. I reapplied in XX/XX/XXXX, a few questions about my paperwork again, they seem to question my paycheck status, they question why was I missing paychecks, I explained I only worked two days in first quarter of this year and I highlighted the info describing that, like year to date # ‘s. Then they said I wasn’t reporting workman ‘s comp checks. I explained, I am not reporting because I am not receiving, they found that odd for me not to be collecting. I explained I only work one day a week and I don’t qualify, I only work one day a week because I am a full time mother to my XXXX year old with XXXX, trying to transition him into adulthood since the school district did not. Another reason I need help with my loan mod, because he has cost me $ XXXX recently for XXXX assessment and <>for XXXX XXXX XXXX remapping to help him deal with real world. Finally it was in underwriting and they questioned that again. Finally, I find it is in its 30 day time frame starting XX/XX/XXXX, I received a resolution on XX/XX/XXXX explaining they were ount they showed as income was <>= ,000,000>, when in reality it is <>, because I am not working nor am I collecting unemployment, this is a discrepancy, I called XXXX and they suggested I reach out to you.
Grievance Info:
Full Criticism:The mortgage team refuses to send me personally my personal statements from inside the a good timely styles. I didn’t found my personal statement until 5 days just before my personal fee is born.
Complaint Details:
Full Complaint:From the first date, I have always included a partial pre-payment of my principle. When the COVID-19 Pandemic shut down XXXX Florida, I called Select Portfolio Servicing and asked them two questions ; 1 ) would they lower the variable interest rate, which they increased last year, 2 ) what options do I have if I have a problem making the payments Today, I received my statement. The pre-payment of <0.00>was unapplied, even though the mortgage coupon was clearly marked for partial pre-payment. Rather than following their customer ‘s wishes, they continue to charge interest charges for the <0.00>( and future ) pre-payments. At XXXX XXXX, I called, I was informed that I was enrolled in their ” forbearance ” program and they told me that I could not withdraw from it. This is Forced Compliance of a Condition that was never agreed to.
Issue Info:
Full Ailment:Inside my personal bankruptcy last year my loans are never reaffirmed by the my bank back at my financial by the my personal lender XXXX XXXX just who following directed so it mortgage so you’re able to SPS Upkeep with this particular action none regarding my personal percentage records are already been recorded back at my house mortgage over the past seven ages very lenders you should never actually acknowledge myself since it does not demonstrate that I really have a property financing For this reason it’s got caused it to be hopeless for me so you can refinance otherwise get another kind of financing that have a reduced attract price besides the main one thats are available with my servicing organization at present therefore i’m inside able to accessibility my equity it’s been going on consistently
Team effect:
All of us accessed it problem in the personal archives of your Individual Monetary Shelter Agency (CFPB). You could file the ailment with the CFPB here.